Choosing a Reliable Supplier
After you’ve crunched the numbers and decided on a product or service, you’ll need to make sure that you’re comfortable with the team providing your service.
Choosing a company can mean the difference between a smooth, trouble-free experience or headaches and unanswered phone calls down the track.
If you take the time to ask a few important questions before you sign on the dotted line, you won’t regret it.
What makes a good company
Informative sales process
The company that you select should be transparent and open about the products that they install and the services that they provide. They should endeavour to educate you when selecting the best solution that meets your household’s needs, not just selling you a solution that makes them the most money. We recommend not signing with any supplier that claims that will you need to sign up on the spot that day, as it’s most likely a con or not in your favour.
Although this doesn’t necessarily ensure that the installation will be of high quality, it does mean that the installer is serious, professional and organised, which is always a good sign. You should be presented with a professional looking quote that clearly lists all of the related expenses. Upon signing up, you should be sent an invoice and instructions on what will happen next and when it will occur.
The installers should turn up on time (or early) and if not, at least call ahead to let you know. They should discuss with you the location of the installation and confirm that you’re happy with the decision. Upon completion, they’ll show you their work and educate you on how your new system works or the work they’ve completed. The area should be left clean and tidy and all rubbish removed. The warranty and other documentation is generally sent by mail, the following week.
Who services your warranty
This is a crucial question that you will need to ask your installation company. Ask who will cover the cost of shipping, if any parts need to be sent back to the manufacturer, along with the cost of fitting the replacement part.
If the company can’t answer this and it isn’t in their terms and conditions, walk away. Some installers make you have a yearly check-up and if you miss this just once, it voids your installation warranty and they forgo any responsibility – please don’t sign with companies like this, it’s unethical and wrong.
There’s nothing more frustrating than calling a company and never being able to get through to them. If this is the case with your preferred supplier, select a different supplier. If they won’t pick up the phone when you’re trying to give them money, imagine how hard they’ll be to get hold of if you have a warranty issue in the future.
After sales service
Does the company follow up to make sure that your new system is working as they said it would? They should do this within a couple of months of installation.